Countries We Serve
- United States (Domestic)
- Canada
- United Kingdom
- Australia
- Select countries in Europe and Asia
Shipping Rates
Domestic (USA)
- Flat rate: $9.00
- FREE shipping on orders over $100
International
- Starting from $15.00 (varies by country)
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| United States | 3-5 business days |
| Canada | 5-10 business days |
| United Kingdom | 7-12 business days |
| Europe | 7-14 business days |
| Australia/Asia | 10-18 business days |
Order Processing
- All orders are processed within 1-2 business days.
- During peak seasons (holidays), processing may take up to 3 business days.
Shipping Methods
- We use reliable carriers such as USPS, FedEx, and DHL, depending on the destination.
- Expedited shipping options are available at checkout for domestic orders.
Tracking Your Order
- A tracking number will be provided via email once your order ships.
- You can track your package’s progress on our website using your order number.
Customs, Duties, and Taxes
- International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
- These charges are not included in the purchase price or shipping cost.
- Please check with your local customs office for more information on potential additional costs.
Address Accuracy
- Please ensure your shipping address is correct and complete.
- We are not responsible for packages lost or delayed due to incorrect address information.
Special Considerations
- Certain items (e.g., lunch bags with gel packs) may have shipping restrictions to some countries.
- We take extra care in packaging delicate items like tumblers to ensure safe arrival.
Questions or Concerns?
If you have any questions about shipping or need further assistance, please don’t hesitate to contact our customer service team at help@exhalecollections.com or call us at +1 (972) 924-7981.
